Shipping Policy

Effective Date: January 4, 2025

At LUXSOPIC, we are committed to providing reliable and timely delivery of your orders. This Shipping Policy outlines our shipping options, costs, delivery timeframes, and related terms.

1. Shipping Options and Costs

  • Domestic Shipping: We offer Standard and Express shipping options. Costs are calculated at checkout based on the delivery location and method selected.

  • International Shipping: Available to select countries. Fees are determined by destination and order size.

  • Free shipping is available for domestic orders exceeding a specified amount, as noted during checkout.

2. Delivery Timeframes

  • Standard Shipping: 5-7 business days (domestic).

  • Express Shipping: 2-3 business days (domestic).

  • International Shipping: 7-14 business days, depending on customs and location.

  • Delays due to weather, carrier issues, or customs are beyond our control.

3. Order Processing

  • Orders are processed within 1-2 business days of placement, excluding weekends and holidays.

  • You will receive a confirmation email with tracking details once your order is shipped.

4. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Delivery timelines may vary due to customs inspections or delays.

5. Missing or Damaged Items

  • If your order is lost, delayed, or arrives damaged, please contact us at info@luxsopic.com immediately.

  • For damaged items, include photos of the product and packaging for faster resolution.

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

  • Address: 4599 Thorn Street, Garden Grove, California, United States

  • Phone: 307-621-0431

  • Email: info@luxsopic.com

Thank you for choosing LUXSOPIC for your Western dining needs!