Refund and Returns Policy

Effective Date: January 4, 2025

At LUXSOPIC, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Returns

1.1 Conditions for Return

You may return an item if:

  • The item is unused, in its original condition, and in its original packaging.

  • The return request is initiated within 14 days of receiving the item.

1.2 Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food items).

  • Custom-made or personalized products.

  • Items on clearance or final sale.

2. Refunds

2.1 Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

2.2 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a defect or error on our part.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@luxsopic.com.

4. How to Initiate a Return

To initiate a return, please:

  • Email us at info@luxsopic.com with your order details and reason for return.

  • Ship the item to the following address: 4599 Thorn Street, Garden Grove, California, United States.

5. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

Thank you for choosing LUXSOPIC!